Privacy Policy

At Lullawag ("we," "us," or "our"), we know your pup is family — and so is your trust. This Privacy Policy explains what information we collect when you visit lullawag or make a purchase, how we use it, and the choices you have. We're a small boutique store of calming gear for anxious dogs, and we treat your data with the same care we'd want for our own pets.

Information you provide: When you place an order, create an account, or contact us, we collect your name, email address, shipping address, and payment details. Your payment information is processed securely through our payment provider (Base44 Payments, powered by Wix) — we never see or store your full card number.

Order information: To fulfill your order, we share your name and shipping address with our fulfillment partner (CJ Dropshipping) so they can ship your calming gear directly to you.

Reviews and photos: If you submit a product review, we display the name, dog's name, and photo you choose to share publicly on our storefront to help other pet parents.

Automatic information: Like most websites, we collect basic technical data such as your browser type, device, and pages visited, using cookies and similar tools to keep the store running smoothly.

• To process and ship your orders and send you order confirmations and tracking updates.
• To respond to your questions and provide customer support.
• To improve our products, website, and your shopping experience.
• To send occasional emails about new calming products or helpful tips — only if you've opted in. You can unsubscribe at any time.
• To prevent fraud and keep our store secure.

We only share your information with the partners needed to run our store: our payment processor to handle checkout securely, our fulfillment partner to ship your order, and tools that help us log orders and manage inventory (such as Google Sheets). We never sell your personal information to anyone, ever.

We use cookies to remember your cart, keep you signed in, and understand how the store is used. You can disable cookies in your browser settings, though some features (like your shopping cart) may not work as expected.

You can review, update, or request deletion of your account information at any time by emailing us. You may opt out of marketing emails using the unsubscribe link in any message. If you're a California resident, you have additional rights under the CCPA — contact us and we'll help.

We take reasonable measures to protect your information, including secure checkout, limited access for our team, and encrypted transmission of sensitive data. No method of transmission is 100% secure, but we work hard to keep your information safe.

Our store is not directed at children under 13, and we don't knowingly collect their personal information. If you believe a child has provided us data, please contact us and we'll remove it.

We may update this Privacy Policy from time to time. If we make significant changes, we'll post the new policy here with an updated date.

Questions about your privacy? We're happy to help — reach out through our contact page and we'll get back to you.