Terms of Service

These Terms of Service ("Terms") govern your use of the Lullawag website and online store (the "Service"), operated by Lullawag ("we," "us," or "our"). By browsing our store or placing an order, you agree to these Terms. We're a boutique store offering calming gear for anxious dogs — if you don't agree with any part of these Terms, please don't use our Service.

You may use our store only for lawful purposes and in a way that doesn't harm us or others. You agree not to misuse our site, attempt to gain unauthorized access, or interfere with its operation. We may update, suspend, or stop any part of the Service at any time without notice.

Creating an account is optional for browsing, but you'll need to provide accurate information at checkout so we can ship your order. You're responsible for keeping your account details secure and for any activity under your account.

We do our best to display product details, calming benefits, and prices accurately. Colors and materials may vary slightly from what you see on screen. All orders are subject to availability and our confirmation — if we can't fulfill an order, we'll let you know and refund your payment.

Our calming gear is designed to comfort anxious dogs, but every pup is different. We don't guarantee specific behavioral results, and our products are not a substitute for veterinary care. If your dog has anxiety or health concerns, please consult your vet.

Prices are shown in USD and may change at any time. Promotions and discounts are subject to their stated terms and may end without notice.

Payment is processed securely through Base44 Payments (powered by Wix). By placing an order, you authorize us to charge your payment method for the total shown, including shipping and any applicable taxes. If a payment is declined or refunded, we'll work with you to resolve it.

Orders are fulfilled by our dropshipping partner and shipped according to the estimates shown on each product. Shipping times are estimates, not guarantees. For details, see our Shipping & Returns page.

We want you and your pup to be happy. Our return policy and any guarantees are described on our Shipping & Returns page, which is part of these Terms by reference.

When you submit a review or photo of your dog, you grant us permission to display it on our storefront and in marketing materials. You confirm you own the content and that it doesn't infringe anyone else's rights. We may remove any content we find inappropriate or misleading.

All content on our store — product copy, photos, branding, and design — belongs to Lullawag and may not be copied or reused without our permission.

To the fullest extent permitted by law, Lullawag is not liable for any indirect, incidental, or consequential damages arising from your use of our store or products. Our total liability for any claim related to your order is limited to the amount you paid for that order.

You agree to indemnify and hold us harmless from claims, damages, or expenses arising from your misuse of the Service or your violation of these Terms.

These Terms are governed by the laws of the jurisdiction in which Lullawag operates, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction.

We may update these Terms from time to time. The latest version will always be posted here with an updated date. Your continued use of the store after changes means you accept the updated Terms.

Questions about these Terms? Reach out through our contact page and we'll be glad to help.